Thinking “Out of the Box” on Responsible Gaming and Corporate Responsibility
The EL-WLA joint Corporate Social Responsibility and Responsible Gaming Seminar was held in Paris, France on September 19 to 21.
Ten years after the previous RG seminar in Paris, where the idea of EL RG standards was launched, this seminar was hosted by FDJ in France. Gathering 108 participants from 37 countries and 69 companies, and including 38 lotteries and some regulators, it offered a fabulous opportunity to share experiences between lotteries from all over the world.
It was prepared and designed by EL CSR-RG working group in collaboration with the WLA RG working group. The main aim of the seminar was to address a broad range of CR and RG topics, among which was to share as many innovations as possible; hence the title of the seminar was “Out of the Box”.
A good mix of keynote speakers and case studies from lotteries were presented, and we aimed to balance the mix of presenters and topics across the seminar:
- 9 keynote speakers and 15 speakers from lotteries;
- 5 presentations on CR and 12 on Responsible Gaming;
- 12 presentations from lottery staff and 8 from other speakers
- 10 presentations from Europe and 8 from other continents
The Seminar began with Stéphane Pallez, CEO of FDJ, welcoming everyone at the opening dinner. Hansjörg Höltkemeier, President of EL, opened the sessions ahead of the first keynote speaker, both pointing at how important CR and RG are for lotteries and that, in these matters like many others, innovation is key.
Catherine DeVrye, author and Executive Woman of the Year in Australia, presented the audience with ideas that challenged conventional thinking and dared us to Think “Out of the Box”. She was followed by Laura da Silva, founder of Silverfish Ltd from UK, who gave us the latest inputs about CSR trends.
After this keynote, we went into a deep dive on Responsible Gaming subjects, alternately with keynote speakers and case studies from lotteries. Among the 12 presentations on this topic, some by lottery staff, and other by keynote speakers, it’s worth highlighting the most highly rated by participants:
- Dedicated program for the operator’s staff, from Ray – Finland
- Big data techniques for early detection of problem gambling, from FDJ – France
- Jon Kelly, outgoing CEO of Responsible Gaming Council, Canada, and his presentation “Is it time to rethink Responsible Gambling?”
- Malcolm Bruce and Henrietta Bowden-Jones, from UK about “Do we have to worry about ourselves, as well as our customers?”
- EL work on CSR Guidelines and related best practices
- Harm minimisation, with the 2 presentations, by Lia Nower, from Rutgers University, New Jersey and Jean-Michel Delile, Fédération Addiction, from Bordeaux, France.
Furthermore, all presentations were rated at least 3 out of a maximum of 5. This is indeed proof of how interesting and relevant the seminar was for the audience.
The next challenge is how we can improve the usefulness of the next CSR-RG seminar! Again, the survey conducted with participants helps a lot on this:
- The World Café at the end of day one was very well appreciated because it provided the opportunity to interact with other participants and to get deeper into the RG framework and certification process (both EL and WLA)
- Workshops with smaller audiences where interactions with participants can be encouraged, was also frequently mentioned as a major interest for the future.
All this will be taken into account and help us to design the best possible future seminars, including getting the right balance between RG and CR topics. All the above give us the tools to improve again in our next seminar by setting up parallel sessions to both improve interaction with participants and align the content with their suggestions.
The summary from participants: “Case studies were very valuable, great mix of lectures, excellent content. World café was also an important part and organization and hospitality were great”.
Let us reiterate how much of a pleasure it was to lead the seminar as moderators – see you next year!
The 2020 Annual EL/WLA Marketing Seminar, held in London, saw a vibran...Read more
At a time when digital communication is rapidly evolving and social me...Read more
EL has become a reliable and invaluable advocate for the role of sport...Read more
THE INCREASING SIGNIFICANCE OF PERSONAL DATA PROTECTION In our heavily-loaded-information era, global players deal with a large amount of information in their daily lives; they produce, process and s......Read more
As the COVID-19 outbreak continues to have a dramatic impact worldwide, EL has produced an overview of operational continuity elements that could be – and many of them already are – implemented by individual lotteries to enhance their capability of an effective response....Read more
“Reflecting on 11 years at the European Lotteries’’ | An interview with former EL Deputy Secretary General Jutta Buyse
Since 2016 Jutta Buyse was the Deputy Secretary General of EL and represented the Association in the Brussels office since 2009. During this time, Jutta led the public affairs for EL and experienced historic moments for the Association at European level....Read more
Since 10 January 2020 Sebastian – Iacob Moga is the new General Manager of the C.N. "Loteria Română" S.A., being appointed to this position by the Board of Administrators....Read more
A partnership for society: EL and ENGSO commit to enhancing the role of grassroots sport in 2020–2021
EL and ENGSO, the European Sports NGO are further extending their partnership with a new two-year agreement (2020-21)....Read more
Italian operator Lottomatica uses a range of programmes and tools to promote gender balance and offer personal and professional support for female employees....Read more
March 2020 marked 100 days since the current College of the European Commission took office. Commission President Ursula von der Leyen looked back at the achievements, but also ahead at the expected next steps in line with the agenda outlined in her Political Guidelines back in July last year. This agenda was in the meantime hit hard the last weeks by the rapid spread of COVID-19....Read more