Thinking “Out of the Box” on Responsible Gaming and Corporate Responsibility
The EL-WLA joint Corporate Social Responsibility and Responsible Gaming Seminar was held in Paris, France on September 19 to 21.
Ten years after the previous RG seminar in Paris, where the idea of EL RG standards was launched, this seminar was hosted by FDJ in France. Gathering 108 participants from 37 countries and 69 companies, and including 38 lotteries and some regulators, it offered a fabulous opportunity to share experiences between lotteries from all over the world.
It was prepared and designed by EL CSR-RG working group in collaboration with the WLA RG working group. The main aim of the seminar was to address a broad range of CR and RG topics, among which was to share as many innovations as possible; hence the title of the seminar was “Out of the Box”.
A good mix of keynote speakers and case studies from lotteries were presented, and we aimed to balance the mix of presenters and topics across the seminar:
- 9 keynote speakers and 15 speakers from lotteries;
- 5 presentations on CR and 12 on Responsible Gaming;
- 12 presentations from lottery staff and 8 from other speakers
- 10 presentations from Europe and 8 from other continents
The Seminar began with Stéphane Pallez, CEO of FDJ, welcoming everyone at the opening dinner. Hansjörg Höltkemeier, President of EL, opened the sessions ahead of the first keynote speaker, both pointing at how important CR and RG are for lotteries and that, in these matters like many others, innovation is key.
Catherine DeVrye, author and Executive Woman of the Year in Australia, presented the audience with ideas that challenged conventional thinking and dared us to Think “Out of the Box”. She was followed by Laura da Silva, founder of Silverfish Ltd from UK, who gave us the latest inputs about CSR trends.
After this keynote, we went into a deep dive on Responsible Gaming subjects, alternately with keynote speakers and case studies from lotteries. Among the 12 presentations on this topic, some by lottery staff, and other by keynote speakers, it’s worth highlighting the most highly rated by participants:
- Dedicated program for the operator’s staff, from Ray – Finland
- Big data techniques for early detection of problem gambling, from FDJ – France
- Jon Kelly, outgoing CEO of Responsible Gaming Council, Canada, and his presentation “Is it time to rethink Responsible Gambling?”
- Malcolm Bruce and Henrietta Bowden-Jones, from UK about “Do we have to worry about ourselves, as well as our customers?”
- EL work on CSR Guidelines and related best practices
- Harm minimisation, with the 2 presentations, by Lia Nower, from Rutgers University, New Jersey and Jean-Michel Delile, Fédération Addiction, from Bordeaux, France.
Furthermore, all presentations were rated at least 3 out of a maximum of 5. This is indeed proof of how interesting and relevant the seminar was for the audience.
The next challenge is how we can improve the usefulness of the next CSR-RG seminar! Again, the survey conducted with participants helps a lot on this:
- The World Café at the end of day one was very well appreciated because it provided the opportunity to interact with other participants and to get deeper into the RG framework and certification process (both EL and WLA)
- Workshops with smaller audiences where interactions with participants can be encouraged, was also frequently mentioned as a major interest for the future.
All this will be taken into account and help us to design the best possible future seminars, including getting the right balance between RG and CR topics. All the above give us the tools to improve again in our next seminar by setting up parallel sessions to both improve interaction with participants and align the content with their suggestions.
The summary from participants: “Case studies were very valuable, great mix of lectures, excellent content. World café was also an important part and organization and hospitality were great”.
Let us reiterate how much of a pleasure it was to lead the seminar as moderators – see you next year!
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