Successful EL/WLA seminar highlights value of responsibility
The joint EL and WLA seminar on Corporate Social Responsibility (CSR) and Responsible Gaming (RG) took place in Dubrovnik from 18 to 20 September. This was a time to discuss ideas and share best practices on topics such as environmental impact, problem gambling or diversity and inclusion. Overall, it was all about how lotteries can increase their positive impact on society in a responsible and sustainable way.
Hosted by EL Member Hrvaska Lutrija, this year’s successful seminar provided an excellent opportunity to hear from experts in RG and CSR, understand how other lotteries are implementing their programmes, and network with peers working across a range of business functions. A key take-away was the inspirational and practical guidance to help lotteries develop their own RG and broader CSR programmes in order to create value for the operator, society, consumers and beyond. The seminar was co-moderated by Raymond Bovero, Consultant and Laura Da Silva Gomes, Director, Silverfish CSR Ltd (right).
Naomi Goldapple (AI Ventures, Techstars, Quebec) gave a keynote presentation on the rise of Artificial Intelligence and included some applications to problem play prevention. Several EL members then highlighted their own experiences on RG including Birte Engelken (Lotto Hamburg) and Scarlett Roa Brynildsen (Svenska Spel). On behalf of Loteria Kombtare, Raymond Bovero presented their experience as the first-ever EL member to successfully achieve the Commitment Level of the EL RG Certification earlier this year.
As lotteries are using behavioral economics, data-driven harm minimisation and automation to better protect players, Neven Ricijaš (University of Zagreb) gave an inspiring presentation on the work being done in Croatia and the support given to treatment by the seminar host, the Croatian Lottery Hrvaska Lutrija. He reminded us of the importance of measuring the effectiveness of our actions to ensure that we do not cause more harm than good.
Tanja Sveen (Norsk Tipping) shared the evolution of the brilliant work done to proactively call players that may be exhibiting unhealthy patterns of play and shared some exciting positive impact data on players as well as the appreciation of the brand. Five more speakers – Piet Van Baeveghem (Loterie Nationale Belgium), Lea Meyer (Polaris Strategic Foresight), Oscar Castro (ONCE), Sandra Baranes and Vincent Perrotin (FDJ) covered topics related to advertising restrictions in their countries and how they are trying to find better ways to communicate.
Yann Roy (Loto Quebec) and Bjørn-Helge Hoffmann (Norsk Tipping) introduced participants to the eSport phenomenon as well as the risks and opportunities associated with lotteries getting involved. Prior to this Rune Mentzoni (University of Bergen) gave a keynote presentation showing the complex world of loot boxes by taking the FIFA video game example. He discussed the financial risks of the so called “micro transactions” which could lead a player to spend thousands of pounds in order to get Ronaldo into their team.
RG remains a core component of any lottery’s CSR programme and will have to keep going further, and deeper. However, CSR requires companies to make much broader commitments to sustainable business by looking at its impact on other “stakeholders”. This includes improving the well-being of employees or using the company’s reach and influence to help the sustainability of our environment.
Interesting fact of the seminar was that the offset of the more than 206 tons of CO2 emitted by the 125 participants from 35 countries who travelled by plane to Dubrovnik was fully compensated by EL with a donation to myclimate Clean Drinking Water for Schools and Households in Uganda.
Anne Pattberg (WLA RG Independent Assessment Panel, Germany) looked at the value of CSR and several case studies were presented by EL members – Stefania Colombo (Lottomatica), Johanna Lipponen (Veikkaus Oy), Katie Carlson (Hoosier Lottery), Gianmario Trovó (Sisal) and Christine Prouin (FDJ). National Self-Exclusion schemes were finally presented by Alison Gardner (Camelot UK), Birte Engelken (Lotto Hamburg) and Bettina Di Lello (Loterie Romande).
A problem solving parallel interactive sessions took place to get participates thinking about how retailers can contribute to an effective RG programme (moderated by Willemijn Jansen, Nederlandse Loterij) and how to prioritise CSR issues and secure internal engagement (moderated by Riccardo Troiani, Lottomatica). To help lotteries who seek to look beyond RG, the EL RG-CSR Working Group also presented the new EL CSR Guidelines (for EL members only).
Women in Lottery Leadership (WiLL)
EL provided some great news about its Women In Lottery Leadership (WILL) Programme in Europe. Mélissa Jacquérioz, EL CSR, Data & Membership Officer gave an overview of the programme which aims to create new opportunities for junior and mid-level women in the European Lotteries membership, with a focus on skill and knowledge development. The pilot takes place this Autumn.
Finally let us give a huge and warm thank you to our host, Hrvaska Lutrija for their fantastic hospitality. They truly went above and beyond in order to ensure that participants had a great experience. We look forward to seeing how the Seminar evolves for next year’s edition which will be hosted by Nederlandse Loterij in September 2020.
“Lotteries were created to have a positive impact on society, not to measure their success by profit or GGR metrics. I look forward to seeing the first lottery follow the steps of companies such as Patagonia in defining its success by the positive impact they have on stakeholders, not shareholders. Who is ready for the challenge?” DigitalRG.net founder and seminar co-moderator Laura Da Silva Gomes said.
“It’s also worth noting that RG is strengthening with new powerful techniques and a significant increase in participants that work wider than “just” RG. This suggests that both values are being integrated into the day-to-day operations of global lotteries said Raymond Bovero, co-moderator of the seminar and it is a very good move.”
For EL lottery members only, the awards are another key initiative led...Read more
The Induction Module, aimed at new entrants in the lottery world (up t...Read more
Le succès du séminaire d’EL/WLA souligne la valeur de la responsabilité
Organisé par Hrvaska Lutrija, le séminaire de cette année a été une excellente occasion d’écouter les experts en jeu responsable (Responsible Gaming, RG) et en RSE, de comprendre comment d’autres loteries mettent en œuvre leurs programmes et de tisser des liens avec des pairs de diverses fonctions. L’un des points clés à retenir a été l’orientation inspirée et pratique pour aider les loteries à développer leurs propres programmes de RG et de renforcer leurs programmes de RSE afin de créer de la valeur notamment pour l’opérateur, la société et les consommateurs. Globalement, il s’agissait de savoir comment les loteries peuvent accroître leur impact positif sur la société d’une manière responsable et durable.
El seminario EL/WLA destaca el valor de la responsabilidad
El seminario de este año, organizado con éxito por Hrvaska Lutrija, es una excelente oportunidad para conocer la opinión de los expertos en juego responsable y responsabilidad social corporativa, comprender cómo están aplicando otras loterías sus programas y establecer contacto con compañeros que desempeñan diversas funciones. Una de las conclusiones clave fue la orientación práctica e inspiradora para ayudar a que las loterías desarrollen su propio juego responsable y programas de responsabilidad social corporativa más amplios, de manera que se cree valor para el operador, la sociedad y el consumidor, entre otros. En general, el encuentro ha versado sobre cómo las loterías pueden generar un mayor impacto positivo en la sociedad de una forma responsable y sostenible.
Erfolgreiches EL-/WLA-Seminar betont den Wert der Verantwortung
Das absolut gelungene und von Hrvaska Lutrija veranstaltete Seminar bot in diesem Jahr eine hervorragende Gelegenheit, von Experten in Sachen verantwortungsbewusstes Glücksspiel und soziale Unternehmensverantwortung zu hören, zu verstehen, wie andere Lotterien ihre Programme umsetzen, und sich mit Branchenkollegen aus einer Reihe von Aufgabengebieten zu vernetzen. Ein wesentlicher Kernpunkt war die inspirierende und praktische Anleitung, die Lotterien dabei unterstützen soll, eigene und breiter aufgestellte Programme zu verantwortungsbewusstem Glücksspiel und sozialer Unternehmensverantwortung zu entwickeln, um Mehrwert für Betreiber, Gesellschaft, Verbraucher und darüber hinaus zu schaffen. Im Großen und Ganzen ging es darum, wie Lotterien ihre positiven Auswirkungen auf die Gesellschaft auf verantwortungsbewusste und nachhaltige Weise steigern können.
Hansjörg Höltkemeier re-elected as EL President for the period 2019-2021 Re-elected EL President Hansjörg Höltkemeier (right) said, ‘‘We have had three fantastic days at the special 10th edi......Read more
Looking back at a successful 2018, EL has presented its first ever Annual Report. The Annual Report provides an overview of activities from the past year, which would not have been achieved without the ongoing support of EL members. By continuing to provide best practices, content and enthusiasm, they pave the way for the work of the Association....Read more
Peter Simoner, CEO of Loteria Kombetare received his Commitment certificate from EL President Hansjörg Höltkemeier Benefits of the Commitment Level Loteria Kombëtare in Albania was the first-eve......Read more
European Standard on reporting in support of online gambling supervision notes considerable progress
On 12 and 13 September the CEN Working Group drafting the Standard held its two-day meeting in Brussels. The Standard is expected to be put for public comment and a vote by the end of November 2019....Read more
At the fourth European Commission Sport Unit Breakfast EL was invited to present how lotteries are supporting and using sport. EL President Hansjörg Höltkemeier highlighted the importance of promoting the values of sport and the sustainable financing from national lotteries....Read more
From left to right: Kerstin Kosanke, Managing Director, Lotto Brandenburg, Alexandru-Mircea Croitoru, General Manager, Loteria Romania, Bekir Yunus Uçar, General Director, Turkish National Lottery Administration & Gábor Czepek, CEO, Hungarian National Lottery...Read more
Brett Henning Brett Henning, Co-founder and Director at Sortition Foundation analysed the results of the elections, looking closely at the rise in European populism. In the past months and years,......Read more
IGT recently released its 12th annual IGT Sustainability Report, “Ahead of the Game,” an externally audited document that validates IGT’s sustainability activities and data. The report highligh......Read more
The global lottery industry faces new challenges from changing consumer and retail behaviours. Along with regulations and policy decisions, these changes place competitive and margin pressure on lotte......Read more
The Black Swan with keynote speaker: Mr. Nassim Nicholas Taleb International bestselling author Nassim Nicholas Taleb focused his keynote presentation on the Black Swan, his book which looks at th......Read more
As it was stated during the 10th EL Congress in the CEO Panel discussion by Maria Stergiou, Group Chief Sales and Operations Officer of INTRALOT, all the above technological trends are creating sever......Read more
The Convention entered into force thanks to its ratification by Italy, Moldova, Norway, Portugal, Switzerland and Ukraine. Another 32 countries, including Australia, have also signed it. Within 12 mon......Read more
Kerstin Kosanke, Managing Director of Land Brandenburg Lotto GmbH After finishing her law studies in Potsdam, Ms. Kosanke worked for 15 years as an independent lawyer with a focus on tax law and man......Read more
Honoured in his new role Alexandru-Mircea Croitoru as General Manager, he will continue to work on the implementation of projects that will drive the development of the lottery. The Romanian Lottery is one of the oldest institutions in the country, established in 1906 in order to improve the health system, especially in rural areas....Read more
Gábor Czepek, CEO, Hungarian National Lottery Szerencsejáték Zrt. is one of Hungary’s largest, dynamically developing state-owned enterprises: What were the most pressing tasks in this initial......Read more
Following a career in journalism, Bekir Yunus Uçar spent over 20 years in public service. He worked in several roles at Türk Telekom before joining the Turkish National Lottery Administration. He was appointed General Director by the Minister of Treasury and Finance....Read more
Hansjörg Höltkemeier, EL President & Jannie Haek, CEO of the National Lottery Belgium open the Trade Show at the 10th EL Congress in Antwerp ‘‘The Success of Chance’’ was the theme for......Read more