New EL CSR guidelines published

All over the world more and more companies are integrating sustainable standards and policies in order to carry out their business in a way that better manages risks, anticipate consumer demand, secure access to resources and strengthen their supply chain, while at the same time moving towards a sustainable and inclusive development path.

Lotteries in Europe play a crucial role in sustainable business practices. The new 2019 Corporate Social Responsibility (CSR) Guidelines, developed by EL, and more specifically the CSR-Responsible Gaming Working Group allow lotteries to assess, develop and add value to their stakeholders, actions and commitments to CSR.

EL and its members are committed to generating the best for the benefit of society in accordance to national laws and regulations. This commitment goes further than Responsible Gaming, as a core value, and must include CSR as a broader perspective. With this in mind, EL has over the past years developed a set of comprehensive Guidelines aimed to broaden and strengthen the commitments of lotteries towards a larger spectrum of responsibility, as a whole Social Responsibility (or CSR), based on and inspired by the International Standard ISO 26000. While based on this Standard, the Guidelines have been adapted to the specific needs of the lottery sector.

This year EL took the decision to update its CSRs Guidelines to continue to act as an invaluable tool for lotteries willing to start with an internal assessment which will later help them define their CSR priorities and actions, and to better face the future and its many challenges. The Guidelines allow EL members to reduce long-term risks/raise reputation; increase competitiveness and social credibility; create additional and shared value; attract and retain workers, customers, clients or users, improve relationships with stakeholders and to follow on their own path of innovation and application of best practices.

The Guidelines span over nine different areas: organisational governance, consumer issues, fair operating principles, labour practices, human rights, community involvement, the environment, stakeholder identification and engagement, communication and reporting.


Integrating CSR into every aspect of a lottery involves commitment and understanding at all levels of the organisation, where efforts should be made to provide the leadership with a thorough understanding of the implications and benefits of investing time and resources in CSR. It is important to identify the situation of your lottery and the most significant issues in order to find concrete commitments, actions, best practices and KPIs to help integrate CSR into your organisation.

The EL CSR Guidelines are available to EL members only via the EL INFO HUB

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Publications des nouvelles directives CRS d’EL

Les directives CSR, développées par EL, et plus spécifiquement par le groupe de travail de jeux responsables-CRS permettent aux loteries d’évaluer, de développer et d’ajouter de la valeur à leurs parties prenantes, leurs actions et leurs engagements envers le CSR. EL et ses membres s’engagent dans une démarche de progrès continu dans l’intérêt de la société conformément aux lois et régulations nationales. Cet engagement va plus loin que le jeu responsable, comme valeur fondamentale, et doit inclure le CSR comme perspective plus large.

Les directives sont basées sur et inspirées par la Norme internationale ISO 26000 adaptée aux besoins spécifiques du secteur de la loterie. Elles couvrent neuf domaines : gouvernance organisationnelle, problèmes des consommateurs, principes opérationnels équitables, pratiques de travail, droits de l’homme, implication communautaire, environnement, identification et engagement des parties prenantes, communication et rapports.

Intégrer le CSR à chaque aspect de la loterie implique un engagement et une compréhension à tous les niveaux, où les efforts doivent être faits pour fournir au leadership une compréhension approfondie des implications et des avantages d’investir du temps et des ressources dans le CSR.

Les directives CSR d’EL sont uniquement accessibles aux membres EL via le EL INFO HUB


Nuevas directrices de CSR (Corporate Social Responsibility [Responsabilidad Social Corporativa]) de EL publicadas

Las directrices de CSR, desarrolladas por EL, y más específicamente por el grupo de trabajo de juego responsable (Responsible Gaming Working Group) de CSR es posible evaluar, desarrollar y añadir valor a las partes interesadas, las acciones y los compromisos con el CSR a través de las loterías. EL y sus miembros se comprometen a generar el mejor resultado para el beneficio de la sociedad, de conformidad con las leyes y normas internacionales. Este compromiso va más allá del principio básico de juego responsable, y debe incluir la CSR como una perspectiva más amplia.

Las directrices se basan en la Norma ISO 26000, y están adaptadas a las necesidades específicas del sector de la lotería. Abarcan más de nueve áreas: gobernanza organizativa, problemas de los consumidores, principios operativos justos, prácticas laborales, derechos humanos, participación de la comunidad, el medio ambiente, identificación y compromiso de las partes interesadas, comunicación y notificación.

La integración de la CSR en cada aspecto relacionado con una lotería implica el compromiso y el entendimiento en todos los niveles, en los que se deben hacer esfuerzos para proporcionar al liderazgo una comprensión exhaustiva de las implicaciones y los beneficios de invertir tiempo y recursos en la CSR.

Las directrices de la CSR de EL solo están disponibles para los miembros de EL a través del INFO HUB (centro de información) de EL


Neue CSR-Richtlinien für EL veröffentlicht

Die von der EL und insbesondere von der CSR-Responsible Gaming Arbeitsgruppe entwickelten CSR-Richtlinien ermöglichen es Lotterien, ihre Stakeholder, Aktivitäten und Verpflichtungen im Hinblick auf die CSR-Richtlinie zu bewerten, weiterzuentwickeln und diesen einen zusätzlichen Mehrwert zu verleihen. Die EL und ihre Mitglieder verpflichten sich, unter Einhaltung der nationalen Gesetze und Bestimmungen das beste Ergebnis zum Wohl der Gesellschaft anzustreben. Dieses Engagement geht über das Responsible Gaming als einem zentralen Wert hinaus und muss die CSR in einer breiteren Perspektive beinhalten.

Die Richtlinien basieren auf der Internationalen Norm ISO 26000 und sind von dieser inspiriert, in enger Anlehnung an die spezifischen Bedürfnisse der Lotteriebranche. Sie umfassen neun Bereiche: die Organisationsführung, Verbraucheranliegen, faire Betriebsprinzipien, die Arbeitspraktiken, Menschenrechte, das gesellschaftliche Engagement, die Umwelt, die Identifizierung von Stakeholdergruppen sowie Engagement, Kommunikation und Berichterstattung.

Die Integration von CSR in jeden einzelnen Aspekt einer Lotterie beinhaltet Engagement und Verständnis auf sämtlichen Ebenen, wobei alle Anstrengungen unternommen werden sollten, um der Führung ein profundes Verständnis der Konsequenzen und Vorteile der Investition von Zeit und Ressourcen in die CSR zu ermöglichen.

Die CSR-Richtlinien der EL stehen den EL-Mitgliedern nur über das EL INFO HUB zur Verfügung

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