EL’s Responsible Gaming Certification continues to reap benefits for members

Committed to addressing illegal gambling and related criminal activities while minimising any potential harm on society, EL and its members have developed a standard that aims to promote the adoption of best practices – the Responsible Gaming (RG) Certification. The newly introduced Commitment allows lotteries not yet RG certified, to enter the process in a smooth way, under the stewardship of EL.

Peter Simoner, CEO of Loteria Kombetare received his Commitment certificate from EL President Hansjörg Höltkemeier

Benefits of the Commitment Level

Loteria Kombëtare in Albania was the first-ever EL member to successfully achieve the Commitment Level in March 2019. Here is their story:

‘‘Our lottery places utmost importance to Responsible Gaming, not only because of legal obligations but also because we care about player protection. We go beyond the legal requirements in order to protect players from gambling disorders. Presented with the new Commitment Level last year by the EL CSR-RG working group, the systematic approach toward the full certification looked very appropriate for our lottery, and we decided to start this process as soon as possible. We chose the Commitment Level before the Full Assessment as we wanted to know where we stand with these procedures and what we would need to do to improve or adapt in order to reach the EL RG Standards.’’

The audit is performed by an external assessor recruited and paid for by EL, assisted by two members of the EL working group. The fee requested for the process is minimal compared to that of a complete certification process. The lottery is required to obtain at least 50 percent of the points in each of the 11 sections of the framework, as opposed to 75 percent for a complete certification.

‘’The most positive impact of this whole process was getting to know where we stand with the procedures and documentation in place and what we should do in order to improve for the Full Assessment. The most difficult and longest part was the gathering of the necessary documentation. In order to overcome this, teamwork and especially the great communication with the assessors was very helpful‘’.

Our advice to other EL members: If your lottery is not RG certified, start this process to better understand where you stand with RG procedures and learn how to improve and fill the gaps for the best interest of your lottery and player protection. Receiving recommendations from a specialised team of assessors makes it easy and clear to identify the possible actions to be taken. 

The whole process for Loteria Kombëtare took approximately six months with 10 out of 50 employees from the organisation. A letter of intent was sent to EL in October 2018 with the intended submission date of March 2019. The experience was very good, and the lottery now plans to undergo Full Certification within 12 months.

 On the road to Full Certification

While the Commitment Level is in its early stages, the Full Certification process continues to attract the interest of EL members. Last year two EL members were certified for the first time. OPAP in Greece who received its first Certification in August 2018 shares it experience in reaching this milestone:

Representing OPAP Dimitra Voulgari receives their first RG Certificate in Antwerp

‘’Responsible Gaming is a natural part of OPAP’s business strategy, and we try consistently to incorporate best RG practices into our daily operations and business. We decided to seek the highest level of EL RG Certification as we wanted to secure a confirmation that our daily conducting business is compliant with the highest internationally recognised RG standards.’’

The project team was put in place in December 2017 and took eight months to prepare and run the assessment. Two employees were directly in charge of collecting the evidence with a wider cross-functional team supporting the process throughout.

‘’The most positive impact was that, internally, the audit helped identify some operational and procedural improvements to fortify its strengths in RG, as well as the areas where improvements could be made. It also helped all functions of the lottery engage more directly and to better understand RG. Externally, it offered even more proof to our stakeholders that we take our commitment to RG very seriously. A more challenging aspect was the coordination of several teams involved in the process.’’

The Assessment was a complex process, but it ran smoothly as OPAP already had a RG strategy and initiatives in place and were already holders of the WLA Level 3 Certification in RG. They managed their submission like a cross-functional project. The EL scorecard was particularly useful as a planning guide, helping the lottery check progress at any stage of the process.

If we had one piece of advice for not-yet-certified EL members it would be: have a top management commitment in RG and engagement of all employees. RG should be part of a lottery’s DNA. Start early and select assessors with prior experience in EL RG audits.

More information on EL’s RG Certification is available on our website www.european-lotteries.org

Related Articles

View all



La certification de jeu responsable d’EL continue de procurer des avantages aux membres

Le niveau d’engagement d’EL permet aux loteries qui ne sont pas encore certifiées RG (Responsible Gaming, Jeu responsable) de s’engager dans le processus en douceur sous la direction d’EL. En tant que tout premier membre d’EL à atteindre ce niveau, la Loteria Kombëtare en Albanie a choisi le niveau d’engagement avant l’évaluation complète car elle voulait savoir quelle était sa situation vis-à-vis des procédures et quelles sont les améliorations à apporter pour obtenir les normes de RG d’EL. Le processus s’est avéré une expérience positive, en particulier le travail d’équipe et la communication avec les évaluateurs.

Le processus de certification complète continue de susciter l’intérêt des membres d’EL. En Grèce, l’OPAP a reçu sa première certification en août 2018. L’OPAP intègre systématiquement les meilleures pratiques RG dans ses opérations courantes et la certification est la preuve qu’elle prend son engagement envers le RG très au sérieux.


La Certificación de Juego Responsable (Responsible Gaming, RG) de EL sigue cosechando beneficios para los miembros

El nivel de compromiso de EL permite que las loterías que aún no cuentan con certificación RG participen sin ningún problema en el proceso bajo la administración de EL. Loteria Kombëtare de Albania, que fue el primer miembro de EL en alcanzar con éxito este nivel, eligió el nivel de compromiso antes de la evaluación completa porque quería conocer su posición con respecto a los procedimientos y qué tenía que hacer para mejorar y alcanzar los estándares RG de EL. El proceso le pareció una experiencia positiva, en especial el trabajo en equipo y la comunicación con los asesores.

El proceso de certificación completa sigue atrayendo interés por parte de los miembros de EL. OPAP de Grecia recibió su primera certificación en agosto de 2018. OPAP incorpora sistemáticamente las prácticas recomendadas de RG en sus operaciones diarias y la certificación es prueba de que se toma muy en serio su compromiso con RG.


Unsere Zertifizierung für verantwortungsvolles Glücksspiel bringt unseren Mitgliedern weiterhin Vorteile

Unser Commitment-Level ermöglicht Lotterien, die diese Zertifizierung noch nicht besitzen, einen reibungslosen Zugang zu dem Prozess unter der Führung von EL. Als erstes EL-Mitglied, das diese Ebene erfolgreich erreicht hat, hat Loteria Kombëtare in Albanien das Commitment-Level vor dem Full Assessment ausgewählt, da man die Stellung in Bezug auf das Verfahren erfahren und wissen wollte, was getan werden muss, um die EL-Standards zu verantwortungsvollem Glücksspiel zu erreichen. Man empfand den Prozess als eine positive Erfahrung, insbesondere die Teamarbeit und die Kommunikation mit den Sachverständigen.

Der Prozess zur vollständigen Zertifizierung weckt weiterhin das Interesse der EL-Mitglieder. Der Wettanbieter OPAP in Griechenland erhielt im August 2018 seine erste Zertifizierung. OPAP integriert beständig die besten Praktiken für verantwortungsbewusstes Glücksspiel in seine täglichen Abläufe und die Zertifizierung ist ein Beweis dafür, dass man dort die Verpflichtung gegenüber einem verantwortungsbewussten Glücksspiel sehr ernst nimmt.

Other Articles

View all

INTRALOT | The challenge of privacy and security in a modern gaming world

THE INCREASING SIGNIFICANCE OF PERSONAL DATA PROTECTION In our heavily-loaded-information era, global players deal with a large amount of information in their daily lives; they produce, process and s......

Read more Synopsis: fr / es / de

Webinar 23 April – Lotteries In COVID-19 Lockdown

In a webinar on Thursday 23 April (14:00 GMT, 15:00 CET), conducted in association with EL, VIXIO GamblingCompliance brings together lottery industry experts and executives. Register here =>>......

Read more

EL/WLA Marketing Seminar: “It’s all about the Player”

The 2020 Annual EL/WLA Marketing Seminar, held in London, saw a vibrant mix of senior industry figures and speakers from leading-edge agencies and consultancies combine to create a dynamic event for the assembled international delegates....

Read more Synopsis: fr / es / de

EL Communications Seminar: The Good, The Bad and The Ugly!

At a time when digital communication is rapidly evolving and social media is one of the biggest sources of new, it is increasingly important to distinguish fact from fiction. The objective of this year’s EL Seminar was to focus on ‘‘the good, bad and the ugly’’ sides of communications....

Read more Synopsis: fr / es / de

Introduction to the new General Manager of Loteria Romana

Since 10 January 2020 Sebastian – Iacob Moga is the new General Manager of the C.N.  "Loteria Română" S.A., being appointed to this position by the Board of Administrators....

Read more Synopsis: fr / es / de

EL supports ENGSO-led Erasmus+ Sport project launched to foster mental well-being in sport

EL has become a reliable and invaluable advocate for the role of sport in society and it has lent its backing as a ‘Supporting Partner’ to the SPIRIT project, co-funded by the Erasmus+ Programme....

Read more Synopsis: fr / es / de

Scientific Games | Data in Motion Reimagines Play

C-stores and supermarkets are modernizing to attract consumers who have come to expect more conveniences. The lottery category has the opportunity to create better experiences for players and efficiencies for retailers....

Read more Synopsis: fr / es / de

IGT | Lottomatica: Boosting Support for Women in the Workplace

Italian operator Lottomatica uses a range of programmes and tools to promote gender balance and offer personal and professional support for female employees....

Read more Synopsis: fr / es / de

EL Statement: Postponement of Seminars & Events until 1 July due to COVID-19

Due to the recent outbreak and rapid spread of the Coronavirus COVID-19, the EL Executive Committee has taken the decision to postpone all EL seminars and events until 1 July 2020. It is further decided that the EL Industry Days will not take place this year due to the uncertain situation....

Read more Synopsis: fr / es / de

100 days of the von der Leyen Commission

March 2020 marked 100 days since the current College of the European Commission took office. Commission President Ursula von der Leyen looked back at the achievements, but also ahead at the expected next steps in line with the agenda outlined in her Political Guidelines back in July last year. This agenda was in the meantime hit hard the last weeks by the rapid spread of COVID-19....

Read more Synopsis: fr / es / de