EL’s Responsible Gaming Certification continues to reap benefits for members

Committed to addressing illegal gambling and related criminal activities while minimising any potential harm on society, EL and its members have developed a standard that aims to promote the adoption of best practices – the Responsible Gaming (RG) Certification. The newly introduced Commitment allows lotteries not yet RG certified, to enter the process in a smooth way, under the stewardship of EL.

Peter Simoner, CEO of Loteria Kombetare received his Commitment certificate from EL President Hansjörg Höltkemeier

Benefits of the Commitment Level

Loteria Kombëtare in Albania was the first-ever EL member to successfully achieve the Commitment Level in March 2019. Here is their story:

‘‘Our lottery places utmost importance to Responsible Gaming, not only because of legal obligations but also because we care about player protection. We go beyond the legal requirements in order to protect players from gambling disorders. Presented with the new Commitment Level last year by the EL CSR-RG working group, the systematic approach toward the full certification looked very appropriate for our lottery, and we decided to start this process as soon as possible. We chose the Commitment Level before the Full Assessment as we wanted to know where we stand with these procedures and what we would need to do to improve or adapt in order to reach the EL RG Standards.’’

The audit is performed by an external assessor recruited and paid for by EL, assisted by two members of the EL working group. The fee requested for the process is minimal compared to that of a complete certification process. The lottery is required to obtain at least 50 percent of the points in each of the 11 sections of the framework, as opposed to 75 percent for a complete certification.

‘’The most positive impact of this whole process was getting to know where we stand with the procedures and documentation in place and what we should do in order to improve for the Full Assessment. The most difficult and longest part was the gathering of the necessary documentation. In order to overcome this, teamwork and especially the great communication with the assessors was very helpful‘’.

Our advice to other EL members: If your lottery is not RG certified, start this process to better understand where you stand with RG procedures and learn how to improve and fill the gaps for the best interest of your lottery and player protection. Receiving recommendations from a specialised team of assessors makes it easy and clear to identify the possible actions to be taken. 

The whole process for Loteria Kombëtare took approximately six months with 10 out of 50 employees from the organisation. A letter of intent was sent to EL in October 2018 with the intended submission date of March 2019. The experience was very good, and the lottery now plans to undergo Full Certification within 12 months.

 On the road to Full Certification

While the Commitment Level is in its early stages, the Full Certification process continues to attract the interest of EL members. Last year two EL members were certified for the first time. OPAP in Greece who received its first Certification in August 2018 shares it experience in reaching this milestone:

Representing OPAP Dimitra Voulgari receives their first RG Certificate in Antwerp

‘’Responsible Gaming is a natural part of OPAP’s business strategy, and we try consistently to incorporate best RG practices into our daily operations and business. We decided to seek the highest level of EL RG Certification as we wanted to secure a confirmation that our daily conducting business is compliant with the highest internationally recognised RG standards.’’

The project team was put in place in December 2017 and took eight months to prepare and run the assessment. Two employees were directly in charge of collecting the evidence with a wider cross-functional team supporting the process throughout.

‘’The most positive impact was that, internally, the audit helped identify some operational and procedural improvements to fortify its strengths in RG, as well as the areas where improvements could be made. It also helped all functions of the lottery engage more directly and to better understand RG. Externally, it offered even more proof to our stakeholders that we take our commitment to RG very seriously. A more challenging aspect was the coordination of several teams involved in the process.’’

The Assessment was a complex process, but it ran smoothly as OPAP already had a RG strategy and initiatives in place and were already holders of the WLA Level 3 Certification in RG. They managed their submission like a cross-functional project. The EL scorecard was particularly useful as a planning guide, helping the lottery check progress at any stage of the process.

If we had one piece of advice for not-yet-certified EL members it would be: have a top management commitment in RG and engagement of all employees. RG should be part of a lottery’s DNA. Start early and select assessors with prior experience in EL RG audits.

More information on EL’s RG Certification is available on our website www.european-lotteries.org

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Synopsis

Français

La certification de jeu responsable d’EL continue de procurer des avantages aux membres

Le niveau d’engagement d’EL permet aux loteries qui ne sont pas encore certifiées RG (Responsible Gaming, Jeu responsable) de s’engager dans le processus en douceur sous la direction d’EL. En tant que tout premier membre d’EL à atteindre ce niveau, la Loteria Kombëtare en Albanie a choisi le niveau d’engagement avant l’évaluation complète car elle voulait savoir quelle était sa situation vis-à-vis des procédures et quelles sont les améliorations à apporter pour obtenir les normes de RG d’EL. Le processus s’est avéré une expérience positive, en particulier le travail d’équipe et la communication avec les évaluateurs.

Le processus de certification complète continue de susciter l’intérêt des membres d’EL. En Grèce, l’OPAP a reçu sa première certification en août 2018. L’OPAP intègre systématiquement les meilleures pratiques RG dans ses opérations courantes et la certification est la preuve qu’elle prend son engagement envers le RG très au sérieux.

Español

La Certificación de Juego Responsable (Responsible Gaming, RG) de EL sigue cosechando beneficios para los miembros

El nivel de compromiso de EL permite que las loterías que aún no cuentan con certificación RG participen sin ningún problema en el proceso bajo la administración de EL. Loteria Kombëtare de Albania, que fue el primer miembro de EL en alcanzar con éxito este nivel, eligió el nivel de compromiso antes de la evaluación completa porque quería conocer su posición con respecto a los procedimientos y qué tenía que hacer para mejorar y alcanzar los estándares RG de EL. El proceso le pareció una experiencia positiva, en especial el trabajo en equipo y la comunicación con los asesores.

El proceso de certificación completa sigue atrayendo interés por parte de los miembros de EL. OPAP de Grecia recibió su primera certificación en agosto de 2018. OPAP incorpora sistemáticamente las prácticas recomendadas de RG en sus operaciones diarias y la certificación es prueba de que se toma muy en serio su compromiso con RG.

Deutsch

Unsere Zertifizierung für verantwortungsvolles Glücksspiel bringt unseren Mitgliedern weiterhin Vorteile

Unser Commitment-Level ermöglicht Lotterien, die diese Zertifizierung noch nicht besitzen, einen reibungslosen Zugang zu dem Prozess unter der Führung von EL. Als erstes EL-Mitglied, das diese Ebene erfolgreich erreicht hat, hat Loteria Kombëtare in Albanien das Commitment-Level vor dem Full Assessment ausgewählt, da man die Stellung in Bezug auf das Verfahren erfahren und wissen wollte, was getan werden muss, um die EL-Standards zu verantwortungsvollem Glücksspiel zu erreichen. Man empfand den Prozess als eine positive Erfahrung, insbesondere die Teamarbeit und die Kommunikation mit den Sachverständigen.

Der Prozess zur vollständigen Zertifizierung weckt weiterhin das Interesse der EL-Mitglieder. Der Wettanbieter OPAP in Griechenland erhielt im August 2018 seine erste Zertifizierung. OPAP integriert beständig die besten Praktiken für verantwortungsbewusstes Glücksspiel in seine täglichen Abläufe und die Zertifizierung ist ein Beweis dafür, dass man dort die Verpflichtung gegenüber einem verantwortungsbewussten Glücksspiel sehr ernst nimmt.

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