Corporate Responsibility – csR You ready ? – EL/WLA CSR Responsible Gaming Seminar, Madrid

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This year, EL asked the seminar participants a very specific question: “Is your lottery ready for the opportunities and challenges presented by CSR that go beyond RG?” This question set the tone of the seminar, which focused on CSR and its implementation in the lottery world. Of course responsible gaming, remaining a core part of the Association’s responsibility commitment, was also discussed in depth.

The 2017 EL/WLA CSR-Responsible Gaming seminar took place in Madrid on September 20-22, upon the invitation of, and hosted by, ONCE. It gathered 110 participants from more than 30 countries who were interested in hearing from the various keynote and lottery speakers.

The EL CSR-Responsible Gaming working group’s activities

The working group took this opportunity to present two important projects it’s currently working on. The first was the CSR Guidelines, which were approved by the EL General Assembly in June 2016, and were the result of 2 years of hard work by the working group. A parallel session was organised where three lotteries (LOTTO Hamburg, Norsk Tipping and Veikkaus Oy) presented their EL CSR Guidelines self-assessment experiences.

There was also a short introduction on the future multi-level responsible gaming certification at EL, with the introduction of a Commitment level as well as an Excellence level. The EL lotteries were asked for some feedback about this new proposal upon their return home.

New this year

This year’s programme also featured novelties, giving it a certain originality. Parallel sessions were organised, thus allowing participants to attend presentations that would better match their expectations (either in RG or other CSR fields). These parallel sessions encouraged an atmosphere that was more that of a workshop, where participants felt more free to ask questions and participate freely.

The working group listened very carefully to the needs of the participants and their comments, and as usual next year’s novelties will be based on the feedback received after the seminar.

CSR at the centre

CSR issues were discussed extensively thanks to various case studies and testimonies from the lotteries, ranging from business ethics, community involvement and CSR training to generating value, diversity and gender equality.

Interesting keynotes

The first keynote to take the floor was Sylvain Lambert, from PwC France, who focused on the concept of resilience in CSR, which means, in other words, that “what doesn’t kill you make you stronger”.

Professor Ken Winters, from the University of Minnesota in the US, spoke about young people and their vulnerability to gambling. His explanations about young brain development were extremely insightful. Joris Van Hoof, from the University of Twente in the Netherlands, also focused on young players by mentioning tools used to prevent underage gaming and minimise harm to this category of people. Ana Estevez from the Deusto University in Spain also considered young people and the impact of gambling advertisements on their development and future gaming choices. Tomas Sercovich from Foretica in Spain gave an overall presentation on CSR trends, with a special emphasis on the UN Sustainable Development Goals. On the RG side, Juan Espinosa from the Spanish Gaming Regulator gave the regulator’s perspective on responsible gaming as a driver for public policies. Laura Da Silva, Director of Silverfish, provided the participants with many worldwide examples of best practices, and the sociologist Emilie Coutant addressed the issue of problem gambling through a study she conducted on problem gambling and vulnerability factors. There was also a presentation on social innovation made by Beata Guzik from Pharumlegal in Belgium.

Responsible Gaming – cases studies

Many case studies on responsible gaming were presented by lotteries from across the world (Europe, Canada and the US). One presentation, which was particularly well-perceived by all participants, was made by Tanja Sveen from Norsk Tipping, who explained how her lottery is experimenting with conversations with at-risk customers in order to prevent and reduce negative consequences from gambling. Other case studies focused on employee programmes, risk factors, and harm minimization in POS or retailer education, among others.

A panel on behavioural analytics also took place, bringing together representatives from BetBuddy, Featurespace, Neccton and Playscan. The issues of providing early detection and minimizing harm were discussed at length.

Collaboration and testimony

A special session was dedicated to the ongoing collaboration between EL and EDF (the European Disability Forum), who signed a cooperation agreement in 2011 for their members to cooperate in favour of persons with disabilities in 4 areas of cooperation: employment, social insertion, raising awareness and disseminating best practices. The implementation of the INSERTA project in Hungary was also explained by Szerencsejáték.

One of the event’s most memorable moments was the testimony of a former Spanish problem gambler. This young man showed astonishing courage and resilience when speaking about his former problem gambler life, and all the difficult moments he had to surpass in order to take back control of his life. All participants were deeply moved by his very honest speech.

Join us again as we return to all these very important topics next year in Lisbon, from September 5 to 7, 2018

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Synopsis

Français

Responsabilité De L’entreprise : Etes-Vous Prêt Pour La Rse ?

Le séminaire 2017 EL/WLA RSE - Jeu Responsable, organisé par ONCE, a eu lieu à Madrid du 20 au 22 septembre et a accueilli 110 participants.

Deux projets importants pour EL ont été présentés à cette occasion : les nouvelles directives RSE et la future Certification qui traite des pratiques de jeu responsable (Niveaux Engagement et Excellence).

Les enjeux autour de la RSE ont fait l’objet de grandes discussions, grâce à des cas d’études et des témoignages qui ont abordé des sujets allant de l’éthique des affaires, l’engagement social et les formations RSE à la génération de valeur, la diversité et l’égalité des sexes.

De nombreux cas d’études portant sur le jeu responsable ont été abordés, et un groupe d’analyse comportementale a été formé, qui rassemble des représentants de BetBuddy, Featurespace, Neccton et Playscan. Une séance spéciale a été dédiée à la collaboration en cours entre EL et le Forum Européen des Personnes Handicapées (European Disability Forum, EDF).

Le témoignage d’un ancien joueur compulsif espagnol, qui a fait preuve d’un grand courage et de beaucoup de résilience pour venir nous parler de son ancienne vie, a été un des moments forts de ce séminaire.

Español

Responsabilidad Corporativa – Csr ¿Listos?

El seminario de 2017 sobre juego responsable EL/WLA CSR-Responsible Gaming Seminar, organizado por la ONCE, tuvo lugar en Madrid del 20 al 22 de septiembre, y reunió a 110 participantes.

En este evento se presentaron dos grandes proyectos de EL: las nuevas Directrices CSR [Corporate Social Responsibility (Responsabilidad Social Corporativa)] y el futuro certificado de juego responsable de múltiples niveles (niveles de compromiso y excelencia).

Se discutieron extensamente asuntos de CSR gracias a varios casos prácticos y testimonios de loterías; asuntos que fueron desde la ética empresaria, la implicación de la comunidad y la formación en CSR hasta la creación de valores, la diversidad y la igualdad de género.

Se proporcionaron y abordaron muchos casos prácticos sobre el juego responsable, y un panel de análisis del comportamiento reunió representantes de BetBuddy, Featurespace, Neccton y Playscan. Se dedicó una sesión especial a la colaboración existente entre EL y EDF [European Disability Forum (Foro Europeo de la Discapacidad).

Un momento fundamental en el seminario fue el testimonio de un ex ludópata español, que mostró gran coraje y resiliencia al hablar de su antigua vida.

Deutsch
Unternehmensverantwortung – Sind Sie Bereit?

Das Seminar EL/WLA CSR-verantwortliches Glücksspiel 2017 mit 110 Teilnehmern wurde vom 20. bis zum 22. September von ONCE in Madrid veranstaltet.

Zu diesem Anlass wurden zwei große EL-Projekte vorgestellt: die neuen CSR-Richtlinien (Corporate Social Responsibility, z. Dt. Soziale Unternehmensverantwortung) sowie die geplante mehrstufige Zertifizierung für verantwortliches Glücksspiel (mit den Stufen Engagement und Exzellenz).

Die CSR wurde anhand von Fallstudien und Berichten von Lotterien erschöpfend behandelt – von Geschäftsethik, Beteiligung der Gesellschaft und CSR-Schulungen bis hin zur Schaffung von Mehrwerten, Diversität und Geschlechtergleichstellung.

Viele Fallstudien zum verantwortlichen Glücksspiel wurden erörtert und während einer Diskussionsrunde zum Thema Verhaltensanalysen kamen Vertreter von BetBuddy, Featurespace, Neccton und Playscan zu Wort. Eine Sondersitzung war der Zusammenarbeit zwischen EL und dem Forum der Europäischen Behindertenräte (EDF) gewidmet.

Einen besonders bewegenden Moment stellte der ergreifende Beitrag eines ehemaligen spanischen Glücksspielabhängigen dar, der den Teilnehmern sein früheres Leben mit der Sucht schilderte.

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