Corporate Responsibility – csR You ready ? – EL/WLA CSR Responsible Gaming Seminar, Madrid

⇓ SCROLL DOWN FOR THE PICTURE GALLERY.

This year, EL asked the seminar participants a very specific question: “Is your lottery ready for the opportunities and challenges presented by CSR that go beyond RG?” This question set the tone of the seminar, which focused on CSR and its implementation in the lottery world. Of course responsible gaming, remaining a core part of the Association’s responsibility commitment, was also discussed in depth.

The 2017 EL/WLA CSR-Responsible Gaming seminar took place in Madrid on September 20-22, upon the invitation of, and hosted by, ONCE. It gathered 110 participants from more than 30 countries who were interested in hearing from the various keynote and lottery speakers.

The EL CSR-Responsible Gaming working group’s activities

The working group took this opportunity to present two important projects it’s currently working on. The first was the CSR Guidelines, which were approved by the EL General Assembly in June 2016, and were the result of 2 years of hard work by the working group. A parallel session was organised where three lotteries (LOTTO Hamburg, Norsk Tipping and Veikkaus Oy) presented their EL CSR Guidelines self-assessment experiences.

There was also a short introduction on the future multi-level responsible gaming certification at EL, with the introduction of a Commitment level as well as an Excellence level. The EL lotteries were asked for some feedback about this new proposal upon their return home.

New this year

This year’s programme also featured novelties, giving it a certain originality. Parallel sessions were organised, thus allowing participants to attend presentations that would better match their expectations (either in RG or other CSR fields). These parallel sessions encouraged an atmosphere that was more that of a workshop, where participants felt more free to ask questions and participate freely.

The working group listened very carefully to the needs of the participants and their comments, and as usual next year’s novelties will be based on the feedback received after the seminar.

CSR at the centre

CSR issues were discussed extensively thanks to various case studies and testimonies from the lotteries, ranging from business ethics, community involvement and CSR training to generating value, diversity and gender equality.

Interesting keynotes

The first keynote to take the floor was Sylvain Lambert, from PwC France, who focused on the concept of resilience in CSR, which means, in other words, that “what doesn’t kill you make you stronger”.

Professor Ken Winters, from the University of Minnesota in the US, spoke about young people and their vulnerability to gambling. His explanations about young brain development were extremely insightful. Joris Van Hoof, from the University of Twente in the Netherlands, also focused on young players by mentioning tools used to prevent underage gaming and minimise harm to this category of people. Ana Estevez from the Deusto University in Spain also considered young people and the impact of gambling advertisements on their development and future gaming choices. Tomas Sercovich from Foretica in Spain gave an overall presentation on CSR trends, with a special emphasis on the UN Sustainable Development Goals. On the RG side, Juan Espinosa from the Spanish Gaming Regulator gave the regulator’s perspective on responsible gaming as a driver for public policies. Laura Da Silva, Director of Silverfish, provided the participants with many worldwide examples of best practices, and the sociologist Emilie Coutant addressed the issue of problem gambling through a study she conducted on problem gambling and vulnerability factors. There was also a presentation on social innovation made by Beata Guzik from Pharumlegal in Belgium.

Responsible Gaming – cases studies

Many case studies on responsible gaming were presented by lotteries from across the world (Europe, Canada and the US). One presentation, which was particularly well-perceived by all participants, was made by Tanja Sveen from Norsk Tipping, who explained how her lottery is experimenting with conversations with at-risk customers in order to prevent and reduce negative consequences from gambling. Other case studies focused on employee programmes, risk factors, and harm minimization in POS or retailer education, among others.

A panel on behavioural analytics also took place, bringing together representatives from BetBuddy, Featurespace, Neccton and Playscan. The issues of providing early detection and minimizing harm were discussed at length.

Collaboration and testimony

A special session was dedicated to the ongoing collaboration between EL and EDF (the European Disability Forum), who signed a cooperation agreement in 2011 for their members to cooperate in favour of persons with disabilities in 4 areas of cooperation: employment, social insertion, raising awareness and disseminating best practices. The implementation of the INSERTA project in Hungary was also explained by Szerencsejáték.

One of the event’s most memorable moments was the testimony of a former Spanish problem gambler. This young man showed astonishing courage and resilience when speaking about his former problem gambler life, and all the difficult moments he had to surpass in order to take back control of his life. All participants were deeply moved by his very honest speech.

Join us again as we return to all these very important topics next year in Lisbon, from September 5 to 7, 2018

Related Articles

View all

Synopsis

Français

Responsabilité De L’entreprise : Etes-Vous Prêt Pour La Rse ?

Le séminaire 2017 EL/WLA RSE - Jeu Responsable, organisé par ONCE, a eu lieu à Madrid du 20 au 22 septembre et a accueilli 110 participants.

Deux projets importants pour EL ont été présentés à cette occasion : les nouvelles directives RSE et la future Certification qui traite des pratiques de jeu responsable (Niveaux Engagement et Excellence).

Les enjeux autour de la RSE ont fait l’objet de grandes discussions, grâce à des cas d’études et des témoignages qui ont abordé des sujets allant de l’éthique des affaires, l’engagement social et les formations RSE à la génération de valeur, la diversité et l’égalité des sexes.

De nombreux cas d’études portant sur le jeu responsable ont été abordés, et un groupe d’analyse comportementale a été formé, qui rassemble des représentants de BetBuddy, Featurespace, Neccton et Playscan. Une séance spéciale a été dédiée à la collaboration en cours entre EL et le Forum Européen des Personnes Handicapées (European Disability Forum, EDF).

Le témoignage d’un ancien joueur compulsif espagnol, qui a fait preuve d’un grand courage et de beaucoup de résilience pour venir nous parler de son ancienne vie, a été un des moments forts de ce séminaire.

Español

Responsabilidad Corporativa – Csr ¿Listos?

El seminario de 2017 sobre juego responsable EL/WLA CSR-Responsible Gaming Seminar, organizado por la ONCE, tuvo lugar en Madrid del 20 al 22 de septiembre, y reunió a 110 participantes.

En este evento se presentaron dos grandes proyectos de EL: las nuevas Directrices CSR [Corporate Social Responsibility (Responsabilidad Social Corporativa)] y el futuro certificado de juego responsable de múltiples niveles (niveles de compromiso y excelencia).

Se discutieron extensamente asuntos de CSR gracias a varios casos prácticos y testimonios de loterías; asuntos que fueron desde la ética empresaria, la implicación de la comunidad y la formación en CSR hasta la creación de valores, la diversidad y la igualdad de género.

Se proporcionaron y abordaron muchos casos prácticos sobre el juego responsable, y un panel de análisis del comportamiento reunió representantes de BetBuddy, Featurespace, Neccton y Playscan. Se dedicó una sesión especial a la colaboración existente entre EL y EDF [European Disability Forum (Foro Europeo de la Discapacidad).

Un momento fundamental en el seminario fue el testimonio de un ex ludópata español, que mostró gran coraje y resiliencia al hablar de su antigua vida.

Deutsch
Unternehmensverantwortung – Sind Sie Bereit?

Das Seminar EL/WLA CSR-verantwortliches Glücksspiel 2017 mit 110 Teilnehmern wurde vom 20. bis zum 22. September von ONCE in Madrid veranstaltet.

Zu diesem Anlass wurden zwei große EL-Projekte vorgestellt: die neuen CSR-Richtlinien (Corporate Social Responsibility, z. Dt. Soziale Unternehmensverantwortung) sowie die geplante mehrstufige Zertifizierung für verantwortliches Glücksspiel (mit den Stufen Engagement und Exzellenz).

Die CSR wurde anhand von Fallstudien und Berichten von Lotterien erschöpfend behandelt – von Geschäftsethik, Beteiligung der Gesellschaft und CSR-Schulungen bis hin zur Schaffung von Mehrwerten, Diversität und Geschlechtergleichstellung.

Viele Fallstudien zum verantwortlichen Glücksspiel wurden erörtert und während einer Diskussionsrunde zum Thema Verhaltensanalysen kamen Vertreter von BetBuddy, Featurespace, Neccton und Playscan zu Wort. Eine Sondersitzung war der Zusammenarbeit zwischen EL und dem Forum der Europäischen Behindertenräte (EDF) gewidmet.

Einen besonders bewegenden Moment stellte der ergreifende Beitrag eines ehemaligen spanischen Glücksspielabhängigen dar, der den Teilnehmern sein früheres Leben mit der Sucht schilderte.

Other Articles

View all

EL elects new Executive Committee & adopts Antwerp Resolution

Hansjörg Höltkemeier re-elected as EL President for the period 2019-2021 Re-elected EL President Hansjörg Höltkemeier (right) said, ‘‘We have had three fantastic days at the special 10th edi......

Read more Synopsis: fr / es / de

EL publishes first-ever Annual Report

Looking back at a successful 2018, EL has presented its first ever Annual Report. The Annual Report provides an overview of activities from the past year, which would not have been achieved without the ongoing support of EL members. By continuing to provide best practices, content and enthusiasm, they pave the way for the work of the Association....

Read more Synopsis: fr / es / de

EL’s Responsible Gaming Certification continues to reap benefits for members

Peter Simoner, CEO of Loteria Kombetare received his Commitment certificate from EL President Hansjörg Höltkemeier Benefits of the Commitment Level Loteria Kombëtare in Albania was the first-eve......

Read more Synopsis: fr / es / de

European Standard on reporting in support of online gambling supervision notes considerable progress

On 12 and 13 September the CEN Working Group drafting the Standard held its two-day meeting in Brussels. The Standard is expected to be put for public comment and a vote by the end of November 2019....

Read more Synopsis: fr / es / de

European Commission Sport Unit Breakfast welcomes EL

At the fourth European Commission Sport Unit Breakfast EL was invited to present how lotteries are supporting and using sport. EL President Hansjörg Höltkemeier highlighted the importance of promoting the values of sport and the sustainable financing from national lotteries....

Read more Synopsis: fr / es / de

New appointments for EL members

From left to right: Kerstin Kosanke, Managing Director, Lotto Brandenburg, Alexandru-Mircea Croitoru, General Manager, Loteria Romania, Bekir Yunus Uçar, General Director, Turkish National Lottery Administration & Gábor Czepek, CEO, Hungarian National Lottery...

Read more

10th EL Congress – Lotteries, democracy and the European political landscape

Brett Henning  Brett Henning, Co-founder and Director at Sortition Foundation analysed the results of the elections, looking closely at the rise in European populism. In the past months and years,......

Read more Synopsis: fr / es / de

IGT | Sustainability Strengthens the Social Contract

IGT recently released its 12th annual IGT Sustainability Report, “Ahead of the Game,” an externally audited document that validates IGT’s sustainability activities and data. The report highligh......

Read more Synopsis: fr / es / de

Scientific Games | Investing in growth with instant games

The global lottery industry faces new challenges from changing consumer and retail behaviours. Along with regulations and policy decisions, these changes place competitive and margin pressure on lotte......

Read more Synopsis: fr / es / de

EL Congress Antwerp – Day 1: The Corporate Success of Chance

The Black Swan with keynote speaker: Mr. Nassim Nicholas Taleb  International bestselling author Nassim Nicholas Taleb focused his keynote presentation on the Black Swan, his book which looks at th......

Read more Synopsis: fr / es / de

INTRALOT | Trends and technologies that modernise the Lottery Industry

As it was stated during the 10th EL Congress in the CEO Panel discussion by Maria Stergiou, Group Chief Sales and Operations Officer of INTRALOT, all the above technological trends are creating sever......

Read more Synopsis: fr / es / de

EL Congress Antwerp – Day 2: Give Chance a Chance

Talent Vs Luck After a lively performance by mentalist Gili, three inspiring keynote speakers highlighted the role of randomness in success and failure, bringing with them their own personal expertis......

Read more Synopsis: fr / es / de

Call for global action as Macolin Convention enters into force

The Convention entered into force thanks to its ratification by Italy, Moldova, Norway, Portugal, Switzerland and Ukraine. Another 32 countries, including Australia, have also signed it. Within 12 mon......

Read more Synopsis: fr / es / de

New Managing Director at Germany’s Lotto Brandenburg

Kerstin Kosanke, Managing Director of Land Brandenburg Lotto GmbH After finishing her law studies in Potsdam, Ms. Kosanke worked for 15 years as an independent lawyer with a focus on tax law and man......

Read more Synopsis: fr / es / de

Loteria Romania appoints new General Manager

Honoured in his new role Alexandru-Mircea Croitoru as General Manager, he will continue to work on the implementation of projects that will drive the development of the lottery. The Romanian Lottery is one of the oldest institutions in the country, established in 1906 in order to improve the health system, especially in rural areas....

Read more Synopsis: fr / es / de

Interview with Gábor Czepek, new CEO of the Hungarian National Lottery

Gábor Czepek, CEO, Hungarian National Lottery Szerencsejáték Zrt. is one of Hungary’s largest, dynamically developing state-owned enterprises: What were the most pressing tasks in this initial......

Read more Synopsis: fr / es / de

Introduction to new General Director at the Turkish National Lottery Administration

Following a career in journalism, Bekir Yunus Uçar spent over 20 years in public service. He worked in several roles at Türk Telekom before joining the Turkish National Lottery Administration. He was appointed General Director by the Minister of Treasury and Finance....

Read more Synopsis: fr / es / de

Chance is a part of Lotteries. Chance is a part of Success. Chance is also a part of Life.

Hansjörg Höltkemeier, EL President & Jannie Haek, CEO of the National Lottery Belgium open the Trade Show at the 10th EL Congress in Antwerp ‘‘The Success of Chance’’ was the theme for......

Read more Synopsis: fr / es / de